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Travel and Tourism

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TRAVEL AND TOURISM SERVICES AND VISITOR ATTRACTIONS

Travel services are about supporting the wider travel and tourism sector and include businesses such as travel agencies and tour operators. Tourism services are about supporting inbound and domestic tourism within the UK and include organisations such as tourist boards and tourist information offices, and businesses such as domestic tour operators. Visitor attractions are places such as theme parks, safari parks/zoos and heritage sites. Visitors will be a mixture of UK residents and visitors to the UK.  Examples of jobs include:

  • Holiday resort representatives work to make sure that holidaymakers have a safe and enjoyable time at their chosen destination, usually overseas. They may deal with a whole range of duties from transfer and welcome, to dealing with complaints and queries about accommodation and facilities, to overseeing departure check out.
  • Theme park/fairground workers work on rides (e.g. checking that customers meet height and age restrictions, and carrying out safety checks), manage side shows and stalls, sell theme park merchandise or light refreshments to the public, and deal with money and customer queries and complaints.
  • Tour managers work on escorted tours, usually on a coach or minibus although some tours may use a range of transport, both in the UK and abroad. Some tours are specialist ones covering for example music, art or history. Most tour managers working overseas use foreign languages in the course of their work.
  • Tourist guides mainly work with groups - taking them around places of interest, such as museums, historic buildings or gardens, giving a commentary and answering questions to help them get the most from their visit.
  • Tourist information centre assistants work with visitors to their area or those planning visits, giving them information, making bookings such as accommodation for them, advising them about local attractions and facilities, selling tickets, giving directions and answering queries.
  • Travel agents sell holidays as well as all the extras such as car hire and transport upgrades.  They also give advice to customers to help them make decisions about the right destination and package or work out and agree a tailor made holiday to include travel arrangements and accommodation for them.

Other jobs include: travel consultant call centre operators, tour operator managers, tourism officers and resort managers.

PASSENGER TRANSPORT

Millions of passengers are transported throughout the UK and overseas by air, by bus and coach, by road, by water and by rail every year. Most holiday-related travel takes place by air and by coach. Roles are based in a wide range of locations, including airports, railway and bus stations and offices. Jobs include:

  • Air Cabin Crew are trained to deal with the safety and security of passengers during a flight. They also prepare the aircraft for flight and deal with passenger needs, including serving food and drink and providing assistance with boarding and disembarking.
  • Coach Drivers drive safely and legally - working on regular routes, or driving coaches on longer trips away from home on trips and holidays. Coach drivers load and unload large luggage, take fares or check off names on a passenger list and give advice and information and, in some cases, a commentary to passengers.
  • Passenger check in officers, also known as passenger service agents or handling agents, are responsible for booking in airline passengers and their luggage. They greet passengers, check passengers' bookings and passports/identification, allocate seats, weigh luggage, print ask security questions, and direct passengers to the security and boarding gate.
  • Train Crew work on passenger trains, making sure that travellers are safe and comfortable. They also provide other services such as selling food and drink, checking and selling tickets, making announcements to give information, dealing with any problems on the train and answering passenger queries.

Other jobs include: air traffic controller, airline pilot, passenger carrying vehicle driver trainer, passenger services superviser, port operative, railway station assistant, railway train conductor, taxi driver, tram driver and waterways operatives.